Shipping policy

Thank you for shopping with us. Below you will find detailed information about how we process, ship, and deliver your order.


1. Processing Time

All orders are processed within 1–3 business days.

During holidays or high-volume periods, processing times may extend slightly.

Orders are not processed on weekends or holidays.


2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the shipping option selected.

Estimated delivery times:

  • USA (Domestic): 3–7 business days

  • Puerto Rico & Hawaii: 5–10 business days

  • International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays or customs processing.


3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for the tracking link to update.


4. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses entered at checkout.

If the order is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.


5. Lost or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier.

If you experience an issue with delivery, please contact the shipping carrier directly using your tracking number.


6. Damaged Packages

If your package arrives damaged, please notify us within 48 hours with photos of the packaging and the product.

We will assist you in resolving the issue.


7. International Shipping

International orders may be subject to customs fees, taxes, or import duties.

These charges are the customer’s responsibility and are not included in our shipping fees.


8. Contact Us organichairgrowth.com

If you have any questions about your order or shipping, please contact us at:

Thank you for shopping with us. Below you will find detailed information about how we process, ship, and deliver your order.